In 2016, researchers stumbled on a radical tactic for reducing another person’s bigotry: a frank, brief conversation.

The study, authored by David Broockman at Stanford University and Joshua Kalla at the University of California Berkeley, looked at how simple conversations can help combat anti-transgender attitudes. In the research, people canvassed the homes of more than 500 voters in South Florida. The canvassers, who could be trans or not, asked the voters to simply put themselves in the shoes of trans people — to understand their problems — through a 10-minute, nonconfrontational conversation. The hope was that the brief discussion could lead people to reevaluate their biases.

It worked...

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